FAQ

SUMMARY OF FREQUENTLY ASKED QUESTIONS

The hotel - the 3 buildings of the Heritage.Hotel
The Heritage.Hotel has in total 3 buildings (the main house Kainz with restaurant (breakfast), reception and sauna, Stocker house and Seethaler house). All 3 buildings are located just a few minutes walk from each other and all of them are situated in the center of Hallstatt.
Stocker house is approximately 3 walking minutes from Kainz house and Seethaler house is approximately 5 walking minutes from the main building Kainz house away. In case you have respective walking disabilities, please inform us in advance, because our building Stocker house has no elevator.
Extra person/extra bed
Children from the age of 4 have to pay € 18,00 per night, children from the age of 11 have to pay € 42,00 per night and adults have to pay € 84,50 per night including breakfast (without city tax). As soon as an extra person stays overnight (even if you don’t need an extra bed) you will have to pay the charge mentioned above.
The extra bed can be used free of charge, just the extra person will be charged.
Check In & Check Out

Check In from 3 p.m. to 09.30 p.m.

Check Out from 08.00 a.m. to 11 a.m.

In case of an earlier arrival, the luggage can bestored in our luggage storage room. For later arrivals (from 8 p.m.), please inform us, so that we can give you the code of our key safe. Our reception team is at your disposal until 09.30 p.m.

Luggage storage room
Yes of course, you can keep the luggage at any time and after check out (till check out day 09.30 p.m.) in our luggage room.
City tax
The city tax is the municipal tax (tax for registration in Hallstatt) that every hotel guest who stays overnight has to pay. Right now the city tax is € 3,00 per night and adult. (Starting to pay with 15 years).
Parking
Please park the car at the public parking P1. You will find more information here!
Parking at the public parking P1 costs € 18,00 per 24 hours (only for hotel guests who stay overnight).
Shuttle bus
The shuttle bus is free for all hotel guests who park at the P1 car park (valid parking ticket is required) at check-in and check-out. It is available until 7 pm.
The shuttle is only free for check in and check out. It's available every 30 minutes from 9 am. to 7 pm. Please advise the reception in advance if you need a shuttle bus.
Dogs
Unfortunately dogs are not allowed on the shuttle bus.
Dogs are welcome to stay with you in the hotel, but there is a fee of 18.00€ per night (without food). Please note that dogs are not allowed in our restaurant "Seeauer".